Refund policy
Returns and Exchanges
- Unopened and unused Dear Dahlia products can easily be exchanged within 30 days for free (no return shipping or handling fees) by mail if you use our pre-paid return shipping label.
- If the product you received is not what you had in mind, you may exchange your item once. A full refund for the item will be issued to the original form of payment. Then you will be charged for the item you are exchanging for. Original shipping cost is unfortunately non-refundable and you will be charged applicable shipping costs as determined by our shipping policy for your new order.
- When the wrong items are shipped or Dear Dahlia products are damaged when received, you can contact Dear Dahlia’s Customer Service at inquiry@deardahlia.com, and we will reship the correct products for free.
- If you would like to return or exchange opened or used Dear Dahlia products, please contact Dear Dahlia’s Customer Service at inquiry@deardahlia.com with your Order number and Product that you are returning or exchanging in the subject line.
- Original shipping costs are nonrefundable. Thank you for your understanding.
Please allow three weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. Gift bags are non-refundable.
